🛡️ Safe and Responsible Gaming

bg345's Responsible Gaming — Your safety is our priority

bg345 believes that online gaming is a form of entertainment — not a source of financial stress. We provide effective tools and support to ensure every player's mental and financial well-being.

For ages 21+ only

Our Commitment

bg345's commitment to responsible gaming

bg345 takes its responsibility to Bangladesh's online gaming community seriously. Our core goal is for every player to enjoy themselves in a safe environment. Responsible gaming means treating gaming as entertainment — not as a way to earn money or escape from stress.

We understand that for some people, controlling gambling can become difficult. That is why bg345 has developed several self-managed tools — such as deposit limits, time-out options, and a self-exclusion feature — which you can activate from your account at any time.

Practising responsible gaming is not just about following rules — it is part of a healthy lifestyle. bg345 is always by your side — in the good times and when you need support.

  • We only allow individuals aged 21 or above to open an account, and we have age verification in place.
  • We never run advertising targeting minors.
  • We encourage players to set their own limits.
  • Get instant help with any issue through 24/7 live chat support in Bengali.
  • If signs of problem gambling appear, we give players the option to voluntarily restrict their account.

Warning signs of problem gambling

Seek help if you notice the following signs

⚠️ Stay alert to these signs

  • Continuing to play repeatedly in an attempt to win back lost money
  • Being unable to control gaming or refusing to accept losses
  • Lying to family, friends, or at work in order to play
  • Betting with money meant for essential expenses
  • Feeling restless or low when trying to stop gaming
  • Taking on debt or selling assets to fund gambling
  • Turning to gaming as an escape from depression or stress

Where to find support

If you or someone you know is experiencing the signs above, do not wait — seek help now.

  • Contact us directly via bg345 live chat
  • Email us: [email protected]
  • Apply restrictions to your account yourself
  • Talk to a trusted family member or friend
  • Seek advice from a mental health professional

Our support team is available in Bengali 7 days a week, 24 hours a day.

Our protection tools

bg345 helps you stay in control of your gaming

Deposit Limits

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. If you wish to increase the limit, a set waiting period applies, which protects you from making impulsive decisions.

Session Time Limits

Decide in advance how many hours you will play each day. When the set time is up, bg345 will automatically alert you. This feature helps you maintain a healthy balance between gaming and daily life.

Time-Out Option

If you feel you need a break, you can take a time-out ranging from 24 hours to 30 days. During this period, logging into your account will not be possible. This is an effective way to take a temporary break.

Self-Exclusion

If you feel that gaming is getting out of your control, you can opt for long-term self-exclusion — from 6 months up to permanent. No promotional communications will be sent to you during this time.

Gaming History

You can view your complete gaming activity history at any time. By reviewing your deposits, withdrawals, betting, and winnings, you can judge for yourself whether your gaming habits are healthy.

24/7 Support

Our Bengali-speaking support team is available around the clock for any matter related to responsible gaming. Send a message via live chat or email us at [email protected] — we will listen and we will help.

How to use the protection tools

Secure your protection in just a few steps

1

Log into your account

Log into the bg345 website with your username and password. In the account menu, look for the "Responsible Gaming" or "Safety Settings" section.

2

Choose the limit you need

Select the protection you need — a deposit limit, session time limit, or time-out — and set the amount or duration.

3

Confirm the change

Save your chosen limit. The change will take effect immediately. Reducing a limit is always instant, but increasing a limit involves a set waiting period.

4

Contact us if you need support

If you are unable to make changes yourself or need self-exclusion, let us know directly via our 24/7 live chat — we will take action right away.

Core principles of responsible gaming

Build healthy gaming habits

Set a budget

Set aside a fixed amount of money for gaming each month — an amount whose loss will not affect your daily life. Never bet with money meant for rent, food, or medical expenses.

Manage your time

Treat gaming as a limited part of your daily routine. Keep an eye on whether it is eating into time for family, work, and rest. Make use of our session-timer feature.

Keep wins and losses in perspective

Gaming is primarily entertainment. If you lose, think of it as the cost of entertainment — never try to quickly win back lost money, as that is where problems begin.

Age limit: 21+ only

Our strict policy to protect minors

bg345 firmly believes that gambling is a form of entertainment for adults only. Our service in Bangladesh is available to individuals aged 21 or above only.

Age is verified at the time of account registration. If any information is found to be false, the account will be closed immediately and bg345 reserves the right to withhold deposited funds.

If there are minors in your household, please keep your device and account login details secure. Do not share your account password and keep the auto-login feature on your device turned off.

Advice for parents

Take the following steps to protect your children or underage family members from exposure to online gambling:

  • Use parental control software on your devices
  • Remove gaming site passwords from your browser password manager
  • Avoid gaming in front of children
  • Keep gaming apps locked
  • Have an open conversation with your children about the risks of online gambling

Questions and answers about responsible gaming

Commonly asked questions

After logging into your account, go to the "Account Settings" or "Responsible Gaming" menu. There you will find options to set daily, weekly, and monthly deposit limits. Enter the amount and save — it will take effect immediately. If you run into any trouble, you can ask for help via our live chat.

bg345 offers several self-exclusion periods — 6 months, 1 year, or permanent. Choose the duration that suits you. During self-exclusion, you will not be able to log into your account, and no promotional emails or messages will be sent to you.

A time-out is a temporary break — up to 30 days. Once it ends, you can play normally again. Self-exclusion, on the other hand, is a long-term or permanent solution — for when you feel that controlling your gaming has become genuinely difficult.

No, for privacy reasons each account's protections can only be managed by the account holder themselves. However, if you are concerned about a family member, please let our support team know — we can point you in the right direction.

Yes, bg345's 24/7 Bengali-speaking support team is always ready to provide guidance on responsible gaming. Contact us via live chat or at [email protected]. We are not here to judge — we just want to help you.

Reducing a deposit limit takes effect immediately. However, increasing a limit involves a set waiting period — this is intentional, to protect you from making impulsive decisions. Contact our support team to find out the exact timeframe.

Enjoy safely the best games at bg345

Enjoy cricket betting, slots, live casino, and much more at bg345 — where your safety is always assured — in keeping with responsible gaming principles.

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21+ | For entertainment purposes only | Play responsibly