bg345 Privacy Policy

1 Introduction

bg345 ("we", "us", or "platform") provides a trusted online gaming and sports betting service for players in Bangladesh. We believe that protecting your privacy is our fundamental responsibility. This Privacy Policy ("Policy") explains what personal information we collect when you use the bg345 website and related services, how we use it, who we share it with, and how we keep your information secure.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

2 Definitions

The key terms used in this policy are defined below:

• Personal Information: Any information by which you can be directly or indirectly identified, such as your name, email address, mobile number, bank account number, or IP address.
• Processing: Any operation performed on personal information — including collection, storage, use, disclosure, or deletion.
• User: Any registered or unregistered person who uses bg345's services.
• Third Party: Any person or organization other than bg345 and the user.

3 Registration and Account Information

When you create an account on bg345, we collect the following information:

• Full name and date of birth (for age verification — users aged 21 and above only)
• Valid email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification)
• User-selected password (stored in encrypted form)

4 Financial and Payment Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay number
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

The minimum deposit on bg345 is ৳200 and the minimum withdrawal is ৳1,000. Financial information is transmitted securely via SSL encryption.

5 Automatically Collected Information

When you browse our site, the following technical information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and session duration
• Cookie and session data
• Referral URL (the site you came from)

6 Primary Use

bg345 uses collected information for the following purposes:

• To create, manage, and secure accounts
• To process financial transactions and prevent fraud
• To verify users are aged 21 and above and confirm customer identity (KYC process)
• To provide a personalized experience based on your gaming history and preferences
• To set and monitor responsible gaming limits
• To provide customer support and live chat services
• To send relevant bonus and promotional offers (subject to your consent)

7 Legal and Regulatory Obligations

We may retain and disclose information in specific circumstances to comply with applicable law, such as:

• To comply with Anti-Money Laundering (AML) regulations
• To fulfill lawful orders from courts or competent authorities
• To assist in the investigation of fraud or illegal activity

8 Cookie Use

Various types of cookies are used on the bg345 website. Cookies are small text files stored in your browser that help improve the functionality of the site.

You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.

9 Sharing Information with Third Parties

bg345 does not sell your personal information to any third party. However, necessary information may be shared with the following parties in limited circumstances:

• Payment Processors: Authorized payment providers such as bKash, Nagad, Rocket, and Upay receive the minimum financial information necessary to complete transactions.
• Identity Verification Services: Authorized third parties engaged to complete the KYC (Know Your Customer) process.
• Technology Partners: Organizations that help maintain the site's infrastructure and security — under strict confidentiality agreements.
• Law Enforcement Agencies: When required by lawful order or investigation, such as to report suspicious financial activity.

Beyond the cases listed above, bg345 does not share your information with any third party without your explicit consent.

10 Game Providers

bg345 uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. These providers may process gameplay data (such as bet amounts and results), but they do not have direct access to your personally identifiable information.

11 Technical Security

bg345 uses industry-standard security technology to keep your information safe:

• TLS/SSL encryption (HTTPS) for all data transfers
• Encryption of stored passwords and sensitive data
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Restricted access controls — only authorized staff can access personal data
• Automated monitoring systems to detect suspicious activity

12 Data Retention Period

bg345 retains your information according to the following policy:

• Account Information: For as long as the account is active and for the period required to meet legal obligations after closure.
• Financial Transaction Records: Generally 5-7 years in accordance with financial regulations.
• Communication Logs: Up to 2 years to help improve customer service quality.
• Technical Logs: Generally 90 days for security purposes.

After the specified period, information is securely deleted or anonymized.

13 Your Rights Over Your Data

As a bg345 user, you have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal information.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your account and data (subject to legal obligations).
• Right to Restrict Processing: The right to request that we stop using your information for specific purposes.
• Right to Portability: You can request to receive your data in a structured format.
• Right to Object to Marketing: The right to opt out of marketing communications at any time.

To exercise these rights, please contact our support team or send us an email.

14 Withdrawal of Consent

Where we process your information based on your consent, you may withdraw that consent at any time. Withdrawing consent will stop future processing of that information, but prior processing will remain lawful. Processing related to legal obligations such as responsible gaming or age verification may continue even after consent is withdrawn.

15 Protection of Minors

bg345 strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors. If we become aware that a minor is using our services, that account will be immediately closed and all collected information will be securely deleted.

If a parent or guardian suspects their child is using our site, please contact [email protected] immediately.

16 Use of Responsible Gaming Information

We use information about your gaming behavior to:

• Identify early signs of problematic gaming behavior
• Implement self-set deposit and loss limits
• Enforce self-exclusion requests
• To connect with responsible gaming resources if needed

Visit our Responsible Gaming page to learn more about responsible gaming.

17 Policy Updates

bg345 reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address (for significant changes)
• By displaying a notification when you log in to our platform

Continued use of our services after the updated policy is published will indicate that you have accepted the new policy. If you do not agree with the changes, please contact us and stop using the services.